Booking and cancelling classes

Booking a class with ClassKeep takes seconds. Here's everything you need to know.

Booking a class

1. 1
   • On the studio page, find the class you want and tap it
   • Confirm the time, instructor and what's included
   • Choose how to pay: credits, drop-in or your subscription
   • Tap Book now
   • You'll see an instant confirmation and an entry in your My account → Classes

If you used a credit, your balance ticks down. If you paid drop-in, you're taken to a Stripe checkout to enter card details.

Payment methods explained

• Credits — pre-paid bundles you buy from your studio. 1 credit = 1 booking (sometimes more for premium classes).
• Drop-in — a one-off card payment for that class only.
• Subscription — a recurring membership covers eligible classes for free for the duration of your plan.

ClassKeep automatically picks the cheapest option for you (subscription → credits → drop-in), but you can change it before confirming.

What if a class is full?

Tap Join waitlist instead of Book. You'll be added to the queue. When a spot opens, ClassKeep messages you with an offer — usually you have a short window to accept before the next person gets the offer.

Cancelling a booking

Open My account → Classes and tap the class to see the cancel button.

Whether you receive a credit or money back depends on your studio's cancellation policy. Typically:

• More than X hours before class — full refund / credit returned
• Less than X hours before class — no refund (but you can give the spot to a friend if your studio allows it)

The cancel button shows you the policy before you confirm.

Add to calendar

After booking, tap Add to calendar to download an .ics file or open Google/Apple Calendar with the event pre-filled.

Related

• Credits and subscriptions
• Account and notifications
• Getting started as a student